Terms of service

Effective Date: 21 June 2026

Welcome to Midnight Blu — Your After-Dark Escape.

These Terms & Conditions outline the guidelines for using our website and purchasing from Midnight Blu. By accessing our website or placing an order, you agree to these Terms, along with our Privacy Policy, Returns Policy, and Delivery Policy.

We may update these Terms from time to time. We encourage you to review this page regularly. Continued use of our website means you accept any updates.

1. Website Use & Age Requirements

Midnight Blu is an adult lifestyle retailer. By using our website or purchasing our products, you confirm that you are at least 18 years old and legally permitted to access adult products in your location.

You agree to use our website responsibly and comply with all applicable laws and regulations.

2. General Conditions

We reserve the right to refuse service, limit access, or cancel orders where necessary, including cases involving suspected fraud, misuse, non-payment, or breaches of these Terms.

All website content and services are provided for personal use only and may not be copied, reproduced, resold, or exploited without written permission.

3. Products, Pricing & Availability

We take care to ensure all product information, images, and pricing are accurate. Occasionally, errors or changes may occur, and we reserve the right to correct these where required.

All prices are displayed in Australian Dollars (AUD) and include GST. Product availability may change, and unavailable items may be cancelled or refunded.

All Midnight Blu products are genuine, brand new, and supplied in original packaging unless otherwise stated.

4. Orders & Account Information

To protect our customers, additional verification may be required for selected orders. Orders may be cancelled where verification cannot be completed.

You are responsible for providing accurate billing, delivery, and contact details and keeping your account information up to date.

5. Order Changes & Account Closure

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.

You may request account closure at any time. Requests will be handled in accordance with applicable privacy laws.

6. Delivery & International Orders

Midnight Blu offers discreet delivery throughout Australia and internationally.

Delivery times are estimates and may vary depending on location and circumstances. Available delivery options will be shown during checkout.

International customers are responsible for ensuring adult products can legally be imported into their country. Midnight Blu is not responsible for delays, seizures, or restrictions caused by local customs regulations.

Any applicable customs charges or import fees remain the customer’s responsibility unless otherwise stated.

7. Returns, Repairs & Warranty

Due to hygiene and safety requirements, we cannot accept returns for change-of-mind purchases or opened and used products.

If your product is faulty, damaged, or does not meet Australian Consumer Law requirements, we will work with you to provide an appropriate solution, which may include repair, replacement, or refund.

Please contact our team before returning any item and provide details, including photos or videos where required.

8. Midnight Blu Rewards

Our rewards program allows members to earn benefits towards future purchases.

Rewards:

  • Cannot be exchanged for cash

  • Cannot be transferred

  • May be adjusted or removed in cases of error, fraud, misuse, or refunds

9. Promotions & Offers

Promotions, discounts, and special offers may change or end without notice.

Unless otherwise stated:

  • Promotional offers cannot be applied retrospectively

  • Only one discount code may be used per order

10. Reviews & Customer Content

We love hearing from our customers. By submitting reviews or content, you grant Midnight Blu permission to use this content on our website and marketing channels.

We reserve the right to moderate, edit, or remove content that is inappropriate, misleading, offensive, or unrelated.

11. Affiliate & Advertising Guidelines

Affiliates must not use Midnight Blu brand names, variations, or trademarks in paid advertising, display URLs, or domain names without approval.

Violations may result in commission removal or account termination.

12. Third-Party Websites

Our website may include links to external websites. Midnight Blu is not responsible for third-party content, policies, or services.

We recommend reviewing the terms and privacy policies of any external websites you visit.

13. Intellectual Property

All Midnight Blu content, including logos, images, text, product descriptions, and designs, remains the property of Midnight Blu and may not be copied, modified, or distributed without permission.

14. Prohibited Use

You must not use our website for unlawful, harmful, or misleading activities, including:

  • Infringing intellectual property rights

  • Uploading harmful software

  • Harassment, discrimination, or abusive behaviour

  • Impersonation or fraudulent activity

  • Spam, scraping, or phishing

We reserve the right to restrict access where these activities occur.

15. Disclaimer & Liability

While we aim to provide a reliable and enjoyable shopping experience, Midnight Blu does not guarantee that our website will always be uninterrupted or error-free.

To the extent permitted by law, we are not responsible for losses or damages resulting from website use, product misuse, delays, or unauthorised access.

Where liability cannot be excluded, our responsibility is limited to the replacement or value of the affected product.

16. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

17. Governing Law

These Terms are governed by the laws of Victoria, Australia.

18. Updates To These Terms

We may update these Terms occasionally to reflect changes to our services, policies, or legal requirements.

Your continued use of Midnight Blu after updates means you accept the revised Terms.