Refund policy
At Midnight Blu, we want every purchase to feel confident and hassle-free. We comply with the Australian Consumer Law (ACL) guidelines regarding product returns, replacements, and refunds.
Making A Return Request
All return or credit requests must be submitted within 12 months of purchase and include proof of purchase.
Where a product can be safely returned by post or standard delivery methods, the customer may be responsible for returning the item.
If a product is confirmed to be faulty, we will provide an appropriate resolution, which may include:
A replacement product (where available)
A refund where a replacement cannot be provided or a major issue is identified
Account credit where applicable
Eligible Returns & Credits
A return or credit may apply where a product:
Arrives damaged or is not of acceptable quality
Has been supplied incorrectly
Has a major fault and is not suitable for its intended purpose
Meets applicable expiry-related requirements
For faster processing, please provide your original order details and any required return documentation.
Refunds & Account Credits
Where applicable, refunds or credits will be processed according to your original payment method or account arrangement.
For credit card payments, refunds will be returned to the original card used for the transaction. Cardholder details may be required if they are not already available.
Returns Not Eligible For Credit
Credits or refunds cannot be provided where:
The product was not purchased from Midnight Blu
The purchase is older than 12 months
The customer account is outside agreed payment terms
The return does not meet Australian Consumer Law requirements
Requesting A Return
To request a return or credit, please contact our customer care team with your order details and reason for the request.
We’re committed to making the process simple, discreet, and straightforward.