Shipping policy

Shipping Policy

Last updated: 20/08/2026

We’re so happy you’re here. 💙

Below is everything you need to know about how your Midnight Blu order is packed, shipped and delivered — always with privacy, care and discretion.

Discreet Packaging, Always 🌙

Your privacy matters to us.

All Midnight Blu orders are shipped in plain, discreet packaging with no visible branding or wording that identifies the nature of your purchase.

Your privacy is important to us, and only you need to know what’s inside your parcel.

Processing Times

We aim to prepare your order as quickly and carefully as possible.

  • Standard processing: 1–2 business days

  • Peak periods or sale events: 2–4 business days

Once your order has been dispatched, you’ll receive tracking information where tracking is available.

Please note that processing times are separate from delivery times.

Shipping Within Australia 🇦🇺

We ship Australia-wide using reputable delivery services and carriers.

Estimated Delivery Times After Dispatch

  • Standard Shipping: 3–8 business days

  • Express Shipping: 1–3 business days

Remote and regional areas may take a little longer.

Shipping costs will be displayed at checkout based on your delivery location, parcel size and selected shipping method.

Delivery timeframes are estimates only and may be affected by carrier delays, public holidays, weather or other circumstances outside our control.

International Shipping 🌏

We currently ship to selected international locations.

Available shipping options, costs and estimated delivery times will be displayed at checkout where international delivery is available.

Please be aware that:

  • Customs fees, duties and taxes may apply

  • Any customs duties, import taxes or other charges are the responsibility of the customer unless otherwise stated

  • Delivery times may vary due to customs processing

  • Some products may be restricted or unavailable for delivery to certain countries

If you’re unsure whether we can ship to your location, please contact us before placing your order.

Email: MidnightBlu2121@gmail.com

Delivery Issues

Once your order has been dispatched, delivery is handled by the selected carrier.

Delivery times can sometimes be affected by:

  • Courier or postal delays

  • Public holidays

  • Severe weather

  • Incorrect or incomplete delivery information

  • Customs processing

  • Other circumstances outside our reasonable control

If your parcel appears to be delayed, lost or has not arrived within the expected timeframe, please contact us and we’ll do our best to assist.

Damaged, Missing or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us at MidnightBlu2121@gmail.com as soon as possible if:

  • Your item arrives damaged

  • Your parcel is missing an item

  • You received the wrong product

  • Your order appears to have been damaged during delivery

Please include:

  • Your name

  • Order number

  • A description of the issue

  • Clear photos or videos, where appropriate

We’ll review the issue and work with you toward an appropriate solution, which may include a replacement, repair or refund, depending on the circumstances and your rights under Australian Consumer Law.

Incorrect Delivery Information

Please make sure your delivery address is correct before completing your order.

If you provide an incorrect or incomplete address and your order has already been dispatched, additional postage or redelivery costs may apply.

If you notice an error in your address, please contact us as soon as possible. We’ll do our best to correct it before your order is dispatched.

Sustainability 🌱

Where possible, we aim to use recyclable or reusable packaging and minimise unnecessary packaging materials.

We believe care should extend beyond our customers to the environment too.

Can I Change or Cancel My Order?

If you need to change or cancel your order, please contact us as soon as possible.

We’ll do our best to make changes or cancel the order before it is processed or dispatched. However, we cannot guarantee that changes or cancellations will be possible once processing or dispatch has begun.

If your order has already been dispatched, our normal returns policy may apply.

Still Need Help? 💙

Our team is here to help with your questions about shipping, delivery or your order.

We’ll always do our best to assist you with warmth, discretion and respect.

Email:
MidnightBlu2121@gmail.com

Midnight Blu 🌙💙

Your After-Dark Escape.